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» Salesforce Customer 360: Overview

» What is Salesforce 360?

» Features of Salesforce Customer 360

» I. Data Unification & Consent Management

» II. Advanced Audience Segmentation

» III. Personalized Customer Engagement

» IV. Great Optimization with Einstein Insights

» What is the Data Manager of Salesforce customer 360?

» a. Vision

» c. Common Identifier

» d. Cloud Information Model (CIM)

» Implementation of Customer 360 Data Manager

» i. Learn, Play & Get Started

» ii. Registration

» iii. Data Load

» iv. Data Sync

» v. Enable UseCases

» How implementing Salesforce customer 360 data manager is beneficial?

» 1) Not just data, it understands customers in a better way

» 2) Focus on reduction in overall costs

» 3) Leverage Information in All Systems

» 4) Great Focus on Speedy Innovation

» Key Takeaways

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