Since the mainstream takeover of the social networks in 2008, every small business owner has been nudged, persuaded and cajoled into adopting a presence on….

I originally thought about entitling this blog, “How to avoid behaving like an airport.” When I think about airport customer experience and employee engagement I….

If you sell a number of anything, then there are magic words to increase the number of items, objects, or hours upwards. You’ll typically get….

Preparing for the Unpredictable: Tips on Crisis Management Crisis management, in simple terms, refers to how an organization deals with disruptive, unexpected events that could….

There’s an old proverb that says, “Outward appearances are not a reliable indication of true character.” In other words, you can’t – and shouldn’t –….

“Truth Versus Lie” Have you ever been deceived, or lied to? The answer more than likely is, yes. When that occurred, how did you feel?….

Which is more valuable to an employer, the job skills employees possess or the skill of behaving with integrity. I can appreciate how this is….

It’s important to do business with people we like, but I confess a tendency to let my emotions drive too many of those types of….

Every business that fails to acquire new customers at some point will fail in business. The acquisition of new customers is essential to be the….

Do you know what factors motivate or discourage you? I completed my second half iron man yesterday – September 24, 2017 in Cozumel, Mexico. For….